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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-25-2023 01:03 AM

HP Recommended
Product: HP ScanJet Pro 3000 s3 Sheet-feed Scanner
Operating System: Microsoft Windows 11

Model >> Scan Jet Pro 3000 S3

scanner is not working properly i am facing some problem while scanning please help here

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2023 08:17 AM

HP Recommended
  1. only download this Software HP ScanJet Pro 3000 s3 Full Feature Software and Driver 
  2. read all informations, "Expand all"
@Surender123 wrote:

scanner is not working properly i am facing some problem while scanning please help here

What scanning problem are you having?

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

3 people found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5

‎07-25-2023 08:17 AM

HP Recommended
  1. only download this Software HP ScanJet Pro 3000 s3 Full Feature Software and Driver 
  2. read all informations, "Expand all"
@Surender123 wrote:

scanner is not working properly i am facing some problem while scanning please help here

What scanning problem are you having?

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
3 people found this reply helpful
Was this reply helpful? Yes No

‎07-25-2023 11:07 PM

HP Recommended

Dear team when we are scanning the documents there is a line coming on the pages

Was this reply helpful? Yes No

‎07-25-2023 11:38 PM

HP Recommended

99% of lines on pages are caused by debris on the scanner glass. Use this video as a guide https://youtu.be/qgrRuPgTkxA

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎07-26-2023 12:38 AM

HP Recommended

problem solved, thanks for the support

1 person found this reply helpful
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‎07-26-2023 06:28 AM

HP Recommended

Hi @Surender123 

 

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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