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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-15-2025 03:53 PM

HP Recommended

When I click the scan app it just circles and does not scan-I can copy a document fine

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-19-2025 11:56 AM

HP Recommended

Hi @Dawn827,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If the HP Smart app just spins when you try to scan but copying works, that means the printer hardware is fine, and the issue is with the software connection. Here’s how to fix it:

1. Restart Everything

  • Power cycle your printer, computer, and router.
  • This clears temporary network or app glitches.


2. Update HP App


3. Check Printer Connection

  • Ensure the printer is online and shows a solid blue Wi-Fi light.
  • If blinking, reconnect via Wireless Setup Wizard on the printer.


4. Remove and Re-add Printer in the HP app

  • Open HP app → Printers → Remove Printer.
  • Click Add Printer and follow the setup steps again.


5. Reset Printing System (Mac)

  • Go to System Settings → Printers & Scanners.
  • Right-click in the printer list → Reset Printing System.
  • Re-add your printer.


6. Try USB Connection

  • If wireless scanning fails, connect the printer via USB and retry scanning.


7. Update Printer Firmware

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎12-19-2025 11:56 AM

HP Recommended

Hi @Dawn827,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If the HP Smart app just spins when you try to scan but copying works, that means the printer hardware is fine, and the issue is with the software connection. Here’s how to fix it:

1. Restart Everything

  • Power cycle your printer, computer, and router.
  • This clears temporary network or app glitches.


2. Update HP App


3. Check Printer Connection

  • Ensure the printer is online and shows a solid blue Wi-Fi light.
  • If blinking, reconnect via Wireless Setup Wizard on the printer.


4. Remove and Re-add Printer in the HP app

  • Open HP app → Printers → Remove Printer.
  • Click Add Printer and follow the setup steps again.


5. Reset Printing System (Mac)

  • Go to System Settings → Printers & Scanners.
  • Right-click in the printer list → Reset Printing System.
  • Re-add your printer.


6. Try USB Connection

  • If wireless scanning fails, connect the printer via USB and retry scanning.


7. Update Printer Firmware

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎12-19-2025 06:11 PM

HP Recommended

Hi,

 

  Thank you for the information. I am not tech savvy. It is the reason I reached out. When I put scan in the search it is still circling. Any help you can provide is most appreciated. 

 

  


1. Restart Everything  *****Did*****

  • Power cycle your printer, computer, and router.
  • This clears temporary network or app glitches.


2. Update HP App


3. Check Printer Connection

  • Ensure the printer is online and shows a solid blue Wi-Fi light. ****Solid Blue Light*****
  • If blinking, reconnect via Wireless Setup Wizard on the printer.


4. Remove and Re-add Printer in the HP app  ****Did not do because I do not know if I have the latest version*****

  • Open HP app → Printers → Remove Printer.
  • Click Add Printer and follow the setup steps again.


5. Reset Printing System (Mac)

  • Go to System Settings → Printers & Scanners.
  • Right-click in the printer list → Reset Printing System.
  • Re-add your printer.


6. Try USB Connection  ****As far as I know, I do not have a USB connection*****

  • If wireless scanning fails, connect the printer via USB and retry scanning.


7. Update Printer Firmware  ****I believe I did this*****

 

Was this reply helpful? Yes No

‎12-23-2025 10:01 AM

HP Recommended

Hi @Dawn827,

Thank you for getting back with the details and letting me know that you’re still having trouble with the printer. I’m sorry this issue is continuing. I know how frustrating that can be.
 

At this point, the problem will require remote assistance so a technician can take a closer look and help get it resolved.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

VikramTheGreat

HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎12-23-2025 12:06 PM

HP Recommended

Hi,

 

  I am not sure what happened, but fingers crossed the scanner seems to be working now.  I will notify you if I have difficulties in the future.

 

Thank you,

Dawn Gonzalez 

Was this reply helpful? Yes No

‎12-25-2025 06:34 AM

HP Recommended

Hi @Dawn827,

That’s great to hear, thank you for the update! 😊
 

We’re glad the scanner is working properly now. Fingers crossed it continues to run smoothly, but please don’t hesitate to reach out if you experience any issues in the future or need further assistance. We’ll be happy to help.
 

Thank you for choosing HP, and have a Happy Holiday & Merry Christmas.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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