scanner not work circles when i click app

[Dawn827]

When I click the scan app it just circles and does not scan-I can copy a document fine

[VikramTheGreat]

Hi @Dawn827,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If the HP Smart app just spins when you try to scan but copying works, that means the printer hardware is fine, and the issue is with the software connection. Here’s how to fix it:

1. Restart Everything

• Power cycle your printer, computer, and router.
• This clears temporary network or app glitches.

2. Update HP App

• Make sure you have the latest version of the HP app installed: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.

3. Check Printer Connection

• Ensure the printer is online and shows a solid blue Wi-Fi light.
• If blinking, reconnect via Wireless Setup Wizard on the printer.

4. Remove and Re-add Printer in the HP app

• Open HP app → Printers → Remove Printer.
• Click Add Printer and follow the setup steps again.

5. Reset Printing System (Mac)

• Go to System Settings → Printers & Scanners.
• Right-click in the printer list → Reset Printing System.
• Re-add your printer.

6. Try USB Connection

• If wireless scanning fails, connect the printer via USB and retry scanning.

7. Update Printer Firmware

• Download the latest firmware from Official HP® Support.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[Dawn827]

Hi,

  Thank you for the information. I am not tech savvy. It is the reason I reached out. When I put scan in the search it is still circling. Any help you can provide is most appreciated. 

1. Restart Everything  *****Did*****

• Power cycle your printer, computer, and router.
• This clears temporary network or app glitches.

2. Update HP App

• Make sure you have the latest version of the HP app installed: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.  **** I did not see where I can determine I have the latest version****

3. Check Printer Connection

• Ensure the printer is online and shows a solid blue Wi-Fi light. ****Solid Blue Light*****
• If blinking, reconnect via Wireless Setup Wizard on the printer.

4. Remove and Re-add Printer in the HP app  ****Did not do because I do not know if I have the latest version*****

• Open HP app → Printers → Remove Printer.
• Click Add Printer and follow the setup steps again.

5. Reset Printing System (Mac)

• Go to System Settings → Printers & Scanners.
• Right-click in the printer list → Reset Printing System.
• Re-add your printer.

6. Try USB Connection  ****As far as I know, I do not have a USB connection*****

• If wireless scanning fails, connect the printer via USB and retry scanning.

7. Update Printer Firmware  ****I believe I did this*****

• Download the latest firmware from Official HP® Support.