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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
officejet 3833
Microsoft Windows 10 (64-bit)

Hello. I have an Officejet 3833 that dosn't copy locally (from the printer's own menu), but everything works from a computer. It prints the ink level and demo pages just fine locally, but trying to do a copy results in a blank page. 

I have tried doing a factory reset from menu and also checking for updates, but it was up to date already.

Reading from another thread, i found out there is a way to perform a "better" factory reset, but apparently it's confidental.

Is there something else i could try to fix this?

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