scanner not working properly

[BigTim1960]

to computer

[Raj_05]

Hi @BigTim1960,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the scanner on your HP DeskJet 2755e All-in-One Printer isn't working properly with your computer, here are some steps you can try.

Check Connections:

• Ensure that the printer is properly connected to your computer via USB or Wi-Fi. If using USB, try a different port or cable.

Update Drivers:

• Go to the HP Support website and download the latest drivers and software for your printer. Install them on your computer.

Restart Devices:

• Restart both your printer and computer to refresh the connection.

Check Scanner Settings:

• Open the HP Smart app or the scanning software on your computer and ensure that the settings are correctly configured for scanning.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor from the HP Support website. It can diagnose and fix common issues with HP printers.

Check for Software Updates:

• Make sure your operating system is up to date, as updates can sometimes resolve compatibility issues.

Reset the Printer:

• Perform a factory reset on your printer. Check your printer’s manual or HP’s support site for instructions on how to do this.

Check for Error Messages:

• Look for any error messages on the printer's display or on your computer that might give clues about what’s wrong.

Scan from Another Device:

• Try scanning from another computer or device to determine if the issue is with the printer or your computer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support