scanner not working

[Divic]

Brand new printer DeskJet scanner not working.At print and scanner doctor message Driver error .

,next message, this tool unable to solve problem even after a restart.

Printer instaled few times by different ways  following HP instructions scanner fail.

[Nal_NR]

Hi @Divic,

Welcome to the HP Support Community!

I understand you are not able to scan.

To assist you better, kindly elaborate on the issue.

Do you get any errors?

Which app do you use to scan?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

Use HP Scan and Capture app from Microsoft Store to scan.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Divic]

If you read my message you will see that i use HP scan and print doctor!!!

Will be better to read messages first rather to try to be smart !!!

If you wont to be helpful read messages first than offer solutions !!!

As i said HP scan and print doctor found "Driver error" next step was that HP driver and scan doctor is unable to solve problem even after a restart.Tryed  instalction on different ways by windows,hp smart,clean drivers etc......

NO help scanner is DEAD!!!

New machine from store and they asked me to rate product ??? Ha,Ha,HA !!!

Will be better to find a new job.

Thank you

[Divic]

HP scan and capture is working??

Whats a point that other HP program dont ???

[Nal_NR]

Hi @Divic,

Thank you for your reply, appreciate it. This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!