scanner not working

[anick3]

I cannot scan from my HP 3830 to my HP laptop

[Alden4]

Hi @anick3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Having trouble scanning from your HP 3830 printer to your HP laptop can be frustrating, but there are several steps you can take to troubleshoot and resolve the issue.

Check Connection:

• Ensure that both your printer and laptop are connected to the same network (Wi-Fi). Sometimes, connectivity issues can prevent scanning.

Restart Devices:

• Restart both your printer and your laptop. This simple step can often resolve temporary issues.

Update Drivers:

• Make sure that your printer drivers are up to date on your laptop. Outdated drivers can cause scanning problems.

HP Print and Scan Doctor:

• HP provides a diagnostic tool called HP Print and Scan Doctor. Download and run this utility to diagnose and fix printing and scanning problems automatically.

Check Firewall/Antivirus:

• Sometimes, security software can block communication between your devices. Temporarily disable firewall or antivirus software and check if scanning works.

Scan from Printer Panel:

• Try initiating the scan directly from the printer's control panel. This can help determine if the issue is with the printer or the laptop.

Reinstall Printer:

• Remove the printer from your laptop's list of devices and reinstall it. This can refresh the connection settings and resolve any software conflicts.

Check Printer Settings:

• Ensure that your printer is set up correctly for scanning over the network. Refer to your printer's manual for specific instructions on setting up scanning.

Network Troubleshooting:

• If other devices can print but not scan, there may be network issues specific to scanning. Check your router settings or consult your network administrator.

By following these steps, you should be able to diagnose and resolve the scanning issue between your HP 3830 printer and HP laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support