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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-25-2019 03:24 PM

HP Recommended
Product: HP office jet pro 8710
Operating System: macOS 10.15 Catalina

Just updated drivers for easy scan for Mac OS Catalina.  when I try to scan, it will not let me scan unless I use the feeder.  does not give me the option to put the scanned material on the glass surface.  Can't find anything in settings to change that.  any suggestions?

1 REPLY 1

‎10-26-2019 01:19 PM

HP Recommended

@sulaby 

 

At the moment, Catalina is not fully compatible with HP Easy Scan.

 

Please, for now, use Apple Image Capture as the workaround:

https://support.hp.com/in-en/document/c06455960

 

HP is aware of the issue and will release a fix when it is available.

 

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Dragon-Fur

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