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‎10-20-2022 09:28 PM - last edited on ‎10-21-2022 10:29 AM by Retired

HP Recommended
Operating System: Microsoft Windows 11

i bought a printer Hp deskjet  2675 (wireless) ( but i have it plug to usb,)  that i've  been trying  to scan  a document but it's shows a failure message every time. I don 't  know if might be a driver or what,  It prints well  but it's just the scan issue.   I have tried unplug the printer wire.  reset the computer . plug in the printer again , turn on the ptrinter and still the same 

3 REPLIES 3

‎10-25-2022 03:49 AM

HP Recommended

Hi @mario1972,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with the scanner. I'd like to help!

 

Please follow the document here and see how it goes. 

 

Also, update the firmware from update the firmware on HP printer | HP® Customer Support

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-
HP Community Moderator



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‎10-26-2022 04:41 AM

HP Recommended

Hi @mario1972

 

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Nal_NR-
HP Community Moderator



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‎10-26-2022 09:19 AM

HP Recommended

Hello, if this is still open, I'm having trouble using the online tools. I'm finding no drivers to download and the serial number of the printer is not being recognized in the online form. I would like some further assistance with this.... thank you.

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