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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-29-2022 11:56 AM

HP Recommended
Product: HP ENVY 6452e All-in-One Printer
Operating System: Microsoft Windows 11

when i choose to scan from the hp smart on my laptop it gives me a scanner problem window that says "A problem with the scanner has been detected restart the printer and try again if the problem persists select get more help" i do select get more help and it does not help.  When i scan from the  HP Smart app on my phone i do not have any trouble . what in the world is going on?????

Category:
1 person had the same question
1 REPLY 1

‎07-31-2022 08:02 AM

HP Recommended

Hello, 

 

Kindly try the below steps..

  1.  While the printer is ON, unplug the power cord from back of the printer.
  2. Check for any OS updates on your PC and install the updates if any. 
  3. Restart your PC.
  4. Now plug in the power cord to the printer. If printer does not power on, then press the ON button to do so.
  5. Now try Try scanning. If issue still persists then please download and run the HP Print and Scan Doctor from www.hp.com/go/tools 
Regards,
Jabzi

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