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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-22-2024 01:11 PM

HP Recommended
Product: HP ProBook 450 15.6 inch G9 Notebook PC (4D3X1AV)

I want to be able to scan several photos at once and then be able to separate them and save. I have an HP Envy Inspire.   I don't know if I need scanner software, photo software, or PDF software.

Category:
3 REPLIES 3

‎02-22-2024 01:32 PM

HP Recommended

What OS?

What printer

Andr1611_0-1708633914594.png

 

?

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‎02-22-2024 06:53 PM

HP Recommended

It is a HP Envy Inspire 7200 series and  Windows 11 OS.  I also have Microsoft 365 Office.

 

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‎02-24-2024 06:56 AM

HP Recommended

Here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP Software – Offline Use Only 
    read all informations
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: HPEasyStart-13.6.5-EN7200_55_4_5082_1_Webpack.exe (212.3 MB)
  7. The installation was completed successfully, now you must ...
  8. Restart the System again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Now you have a scanner software at your disposal with which you can scan pictures.

A corresponding program is required to be able to edit images. I recommend the Internet. You can find the appropriate tools here.

 

I hope I was able to help you.

Kind Regards
Andr-1611

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