scanner set up

[carmella21]

Scanning application was installed, but removed itself two days ago. Trying to reinstall but need a "claim code" to finish. Can't find this in my reference guide. 

[Jay_G24]

Hi @carmella21,

 I'd be happy to assist you!

I understand you are unable to scan using a scan application.

Could you share an image of the screen requesting a code?

Meanwhile,  Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from the software and drivers page 

And follow the onscreen instructions to set up the printer.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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