scanner stopped being recognized

[MPBrown]

My PSC 2175 was scanning and printing properly.  Since I didn't have the software disc, I scanned using Windows Fax & Scan.  One day while I was trying to scan, the dialog box was taking a very long time to respond, so I quit Windows Fax & Scan using Task Manager.  After that, the scanner head started clicking loudly when the printer was turned on.  I followed some tips on this forum to resolve that issue.  Once I was able to copy using the flatbed, I wanted to scan some documents.  Windows Fax & Scan said no scanner was found.  I downloaded the Windows app "Scan" and it said the same thing.  It recognizes that I have an HP psc 2175, but it does not recognize the scanner.  The scanner works, because I am able to copy, but there's something wrong with the interface between the scanner and my laptop.  I THINK it would help to uninstall the driver and reinstall it, but I am not sure how to even do this, and there might be an easier fix.  Please help!

[Dragon-Fur · Accepted solution]

@MPBrown

Full Feature Software is availble for your vintage printer.

Full Feature Software V14.0.304.5 W8-W10

Basic instructions:

• Create a Restore Point
• If using a USB cable between the printer and the computer, Disconnect the cable
• Download and save a copy of the Full Feature Software
• Uninstall existing printer software from Control Panel > icon view > Programs and Features
• Restart the computer and log in
• Open File Explorer > navigate to the Downloads folder > Double-Click on the software to install
• If using a USB cable between the printer and the computer, Connect the cable only when instructed to do so
• After the software is installed, Restart the computer and log in

You can also obtain basc print function for the printer using the Windows print drivers.

Basic Drivers do not include scan -- the printer will at least print...

HP Printers - Installing and Using the Windows Built-in Print Driver

References

Printer Homepage

Drivers, Software and Videos, How-to, Troubleshooting, Manuals, Product Information, and more:

HP PSC 2100 All-in-One Printer series

Dragon Document - Help, suggestions, links to how-to videos, and examples:

Scanning Program Options

Sections – various, including:

• Know and Understand Scan DPI / Scan Resolution options
• HP Scan Extended – Exceptional standalone scan program:  Single, Multiple scans, Auto-Crop!
• NAPS2 -- Not another PDF Scanner
• Printer Software (Full Feature Software > Printer Assistant)
• HP Scan and Capture
• And others…

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Answered? Click my post "Accept as Solution" to help others find it.

[MPBrown]

Thank you so much!  I uninstalled the printer driver, reinstalled it, and everything worked fine.  I still don't have access to HP Photo & Imaging Gallery, probably because the installer couldn't install the "Bing Bar" on my version of Windows.  However, I downloaded the Windows app Scan, and everything is working fine.  Thanks a million!

[Dragon-Fur]

@MPBrown

You are welcome.

I am glad it is sorted. 🙂

Happy printing!

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