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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 8135e All-in-One Printer
Microsoft Windows 11

Just bought and installed the above-noted printer via hpsmart.  Had to call tech support to get scan function to operate.  Asked for the ability to scan directly to an outgoing email, as I have done with every printer I've owned.  Found that it now scans via an email TO ME.  Called support again to hear that what I want is not available.  Any tips?  Even the crappy Epson this is (maybe) replacing could scan to an outgoing email.

1 REPLY 1
HP Recommended

@coldguy1 

 

Welcome to the HP English Community --

 

Printer Supports Digital Send options

Digital Sending Standard FeaturesScan to Email; Scan to USB; Scan to Computer

 

What you do -- and how you complete the task -- depends on the type of "Scan to Email" you want to set up.

 

Examples

  • Scan to Email - SMTP - Digital Send - Profile(s) for one or more email address recipients - Created in the Embedded Web Server (EWS).  Scroll down to see a brief description and sample for Digital SMTP Scan to Email

 

  • Share (to Email) - Generally a feature of HP Smart - Might not yet work with "New Outlook" (does work with Windows Mail) HP_Smart_Win_Scan_Photo_Share_1HP_Smart_Win_Scan_Photo_Share_1

 

  • HP Scan (Full driver printer software) - Email as JPEG or Email as PDF - Requires an installed Mail Client (Outlook)

AND / OR

  • HP Universal Scan Software - OS and printer dependent - Email as JPEG or Email as PDF - Requires an installed Mail Client (Outlook) HP_Scan_9135_Email_as_PDF_More_Destination_1HP_Scan_9135_Email_as_PDF_More_Destination_1

 

  • HP Smart - Shortcuts - Create and use a Shortcut that emails the content to one or more recipients  HP_Smart_Shortcuts_Create-Edit-Execute_2HP_Smart_Shortcuts_Create-Edit-Execute_2

 

 

===================================================

Digital Send - Scan to Email - EWS

 

Email Account Security

 

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

 

“Less Secure Apps” is disabled.

 

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification / 2FA (2 Factor Authorization) AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

 

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

 

=============================================================

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

1)  Section General > Email Servers

And, next

2)  Section Scan > Scan to Email

 

EWS_9135_Scan_to_Email_Default_Options_5EWS_9135_Scan_to_Email_Default_Options_5

 

========================================

Message Content References

 

-------------------------------------------

 

Video – EWS format for select new printers, including 9135e

How to set up ‘Scan to Email’ on HP Color LaserJet Pro & HP OfficeJet Pro printers

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8135e All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.