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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-30-2024 01:40 PM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer

office jet pro 8030.

scanner showed error message that couldn't work. I forgot exact message so I tried it today and it filled the sheet with all black ink

 

Category:
1 REPLY 1

‎05-31-2024 02:44 PM

HP Recommended

Hi @helpme471 ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your HP OfficeJet Pro 8035 All-In-One Printer is experiencing some issues with scanning and printing. 

 

Here are a few steps you can try to troubleshoot the problem:

 

  • Restart the Printer: Sometimes, simply turning the printer off and then back on again can resolve temporary issues. Turn off the printer, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on.
  • Check for Updates: Ensure that your printer has the latest firmware installed. You can usually check for updates through the printer's menu or by visiting the HP support website and searching for your printer model. Software and Drivers for HP OfficeJet Pro 8035 All-in-One Printer
     Update the firmware on an HP printer
  • Check Scanner Settings: Make sure that the scanner settings are correctly configured. Sometimes, settings like resolution or color mode can cause scanning issues. Check the user manual or the printer's settings menu for guidance.
  • Clean the Scanner Glass: Dust and debris on the scanner glass can interfere with scanning quality. Use a soft, lint-free cloth and some glass cleaner to gently clean the scanner glass.
  • Check Ink Levels: If your printer is printing completely black pages, it could indicate a problem with the ink cartridges. Check the ink levels through the printer's menu or software interface and replace any cartridges that are low or empty.

 

Refer to this document:  HP OfficeJet Pro 8035 All-in-One Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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