scanner wont scan to computer

[Babz2]

My printer was scanning fine for a year or so and now it won't. I have unplugged everything and turned everything on and off several times. This has been going on for a couple of days. I use Wifi to connect my printer to the computer. THe wifi is fine.

[VikramTheGreat]

Hi @Babz2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like your HP printer’s scanning function has stopped working, even though printing and Wi-Fi connectivity are fine. This usually points to a software or communication issue rather than hardware. Here’s how to fix it:

Step 1: Restart Devices

• Power off the printer and your computer.
• Unplug the printer for 60 seconds, then reconnect and turn it on.
• Restart your computer and router.

Step 2: Check the HP App or HP Scan

• Open the HP App on your computer.
• If the printer shows as connected, try scanning from the app.
• If scanning fails, reinstall HP Smart: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

Step 3: Reinstall Full Feature Software

• Go to Official HP® Support.
• Enter your printer model and download the Full Feature Software (not just the basic driver).
• Install and restart your computer.

Step 4: Verify Scan Settings

• In the HP app or HP Scan, ensure the correct destination folder is selected.
• If using macOS or Windows, check permissions for the app.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat