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‎05-01-2021 08:27 AM

HP Recommended
Product: HP all in one 8620
Operating System: Mac OS X 10.7 Lion

I had to change my email password and now when i try to scan to email it says either user name or password are incorrect.  How do I fix that? Can't seem to figure out how to do it?  Thanks so much

 

Category:
1 REPLY 1

‎05-05-2021 05:17 AM

HP Recommended

@whiteoakltd, Welcome to the HP Support Community!

 

You will have to update the password on the printer's EWS page.

 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your Mac.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to Scan > Scan to email and make the changes/update the password

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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