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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-06-2021 03:35 PM

HP Recommended
Product: HP Office Jet Pro 9018
Operating System: macOS 11.0 Big Sur

I have the HP OfficeJet Pro 9018 all in one printer.  It has been great up to this week.  When I scan multiple documents through the document feeder it will actually scan the documents multiple times.  I just tried rebooting everything again and then scanned two pages.  The first page scanned 17 times and the second page scanned 10 times.   Earlier I was trying to scan an 8 page document and it scanned 273 times.  Any suggestions or help you can provide would be much appreciated.  I can't get any help with HP.

Thank you

RP

Category:
2 people had the same question
2 REPLIES 2

‎05-07-2021 09:05 AM

HP Recommended

I have the same problem with 9015.   It only started when we had a power failure a couple of days ago.  It works fine with a single page.

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‎05-12-2021 01:45 PM

HP Recommended

Hi,

Please update the HP Smart app to its latest version, this should resolve the problem:

https://support.apple.com/en-il/guide/app-store/fir9b01adda3/mac

 

Shlomi



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