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[Dannieuw]

cannot connect to scanner on my printer

[A_Gayathri]

Hi @Dannieuw,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble connecting to the scanner on your HP Laser MFP 137fnw, here are some steps to troubleshoot and resolve the issue:

1. Check Connections

• USB Cable: Ensure that the USB cable is securely connected to both the printer and the computer.
• Network Connection: If you're using the printer over a network, make sure it is connected to the same Wi-Fi network as your computer.

2. Power Cycle

• Restart Printer: Turn off the printer, unplug it from the power source, wait for a minute, then plug it back in and turn it on.
• Restart Computer: Restart your computer to refresh the connection.

3. Update Drivers and Software  HP Laser MFP 137fnw Software and Driver Downloads

• HP Smart App: Download and install the HP Smart app from the HP website or your device's app store. This app can help with scanning and provides troubleshooting tips.
• Drivers: Ensure that you have the latest drivers installed for your printer. You can download the latest drivers from the HP Support website.

4. HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool. This utility can diagnose and fix many common issues with HP printers and scanners.

5. Check Scanner Settings

• Scanner Software: Open the scanner software on your computer and check the settings. Make sure the correct scanner is selected.
• Firewall/Security Software: Sometimes firewall or security software can block the scanner. Ensure that the scanner is allowed through the firewall.

6. Use a Different Application

• Try using a different scanning application, such as Windows Fax and Scan, to see if the issue persists.

7. Check Printer Status

• Control Panel: Check the printer's control panel for any error messages.
• Printer Status: Ensure the printer is not in an error state, such as a paper jam or low ink/toner.

8. Reset Printer Settings

• Factory Reset: As a last resort, you can perform a factory reset on the printer. Refer to the printer's user manual for instructions on how to do this.

Detailed Steps for Windows and Mac Users

For Windows Users:

Control Panel:

• Open Control Panel > Devices and Printers.
• Right-click on your HP printer and select "Remove device."
• Add the printer again using "Add a printer" and follow the prompts.

Device Manager:

• Open Device Manager (right-click Start button > Device Manager).
• Expand the "Imaging devices" section.
• Right-click on your HP printer and select "Update driver."

For Mac Users:

System Preferences:

• Go to System Preferences > Printers & Scanners.
• Select your HP printer and click the minus (-) button to remove it.
• Add the printer again using the plus (+) button.

HP Easy Start:

• Download and run the HP Easy Start utility from the HP website to automatically detect and install the latest software and drivers.

Refer to this document: HP Laser MFP 137fnw User manual

I hope this helps. 

Take care and have a good day.

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