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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-06-2026 11:52 AM

HP Recommended

i can scan few documents. then it gives an error. the preview works but the scan no

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1 REPLY 1

‎10-08-2026 04:05 AM

HP Recommended

Hi @demian10,

 

Welcome to the HP Support Community!

 

I understand that scanning works for a few documents, but eventually the preview completes while the actual scan fails with an error.

 

To narrow this down, could you please provide:

The exact HP printer/scanner model.

Are you scanning through HP Smart, HP Scan, or another application?

Windows or macOS, and the version?

The exact error message that appears when the scan fails.

Does the problem occur when using the scanner glass, ADF, or both?

 

If the preview works but the final scan fails, the error details will help determine whether this is related to the scanning application, connection, or ADF/scanner hardware.

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


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