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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Laserjet pro 200 color MFP M276nw

When i try to scan i get this message: Username or password is incorrect.

Where can i find the right username and password?

Or can i rest the username and password?

 

it's a few years ago 1 installed my printer.

since then i have used the printer to scan to my email without problems, until today.
i don't remember the username and password anymore.

1 REPLY 1
HP Recommended

@Robbby 

 

We cannot provide your email username and password.

HP cannot provide your email username and password.

 

Your email provider might be willing to help you if you can prove who you are.  ?

 

 

I suggest that you do start over and set up your scan to email to an email username and password that you do know.

 

How to Scan (Windows)

 

and, be sure to read 

 HP LaserJet Pro 200 color MFP M276 - Software Technical Reference

For example,

Section Scan to Email - Page 107

 

Consider:  Use the Embedded Web Server (EWS) to configure your Scan-to-Email setup.

 

Although the setup will most likely look very different from the example below, the configuration may be similar enough that the sample at least makes sense.

 

EWS_8740_Scan-to-Email_Setup_4EWS_8740_Scan-to-Email_Setup_4

 

 

 

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP LaserJet Pro 200 color MFP M276nw

 

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