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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-20-2021 01:41 PM

HP Recommended
Product: HP Laser Jet Pro MFP M28w
Operating System: macOS 10.14 Mojave

I can print, but not scan, constantly getting the error 9923, I have tried all available solutions but nothing works! 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2021 11:57 AM - last edited on ‎04-02-2026 10:26 AM by Moderator

HP Recommended

Hi @Patch53,

 

I'd like to help!

 

Try the below suggestions -


Try updating mac and printer firmware
 
To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 
 To update Mac, try these steps - How to update the software on your Mac

 

If you scanning using HP App, Uninstall HP App and reinstall it from the App Store.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-23-2021 11:57 AM - last edited on ‎04-02-2026 10:26 AM by Moderator

HP Recommended

Hi @Patch53,

 

I'd like to help!

 

Try the below suggestions -


Try updating mac and printer firmware
 
To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 
 To update Mac, try these steps - How to update the software on your Mac

 

If you scanning using HP App, Uninstall HP App and reinstall it from the App Store.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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