• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-20-2021 01:41 PM

HP Recommended
Product: HP Laser Jet Pro MFP M28w
Operating System: macOS 10.14 Mojave

I can print, but not scan, constantly getting the error 9923, I have tried all available solutions but nothing works! 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2021 11:57 AM

HP Recommended

Hi @Patch53,

 

I'd like to help!

 

Try the below suggestions -


Try updating mac and printer firmware
 
To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 
 To update Mac, try these steps - How to update the software on your Mac

 

If you scanning using HP Smart, Uninstall HP Smart and reinstall it from the App Store.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-23-2021 11:57 AM

HP Recommended

Hi @Patch53,

 

I'd like to help!

 

Try the below suggestions -


Try updating mac and printer firmware
 
To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 
 To update Mac, try these steps - How to update the software on your Mac

 

If you scanning using HP Smart, Uninstall HP Smart and reinstall it from the App Store.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.