scanning, false choices

[peregrineguy]

From the device control panel I touch SCAN and then COMPUTER.  Then a list comes up with one valid computer shown (of the two that I have on my network), and ten (10) other choices show up and they all appear to refer to the same device:  "scan...LAPTOP-GEO...".  I do not recognize the device shown.  How do I delete these 10 choices???  Some of these 10 choices are duplicates.  It is very important that I not send the results of the scan anywhere other than one of my two computers, like not to a neighbor.

[Dvortex · Accepted solution]

Hello, @peregrineguy – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are trying to remove the multiple computers registered on the scan menu. Let’s first try to restore the scan defaults on the printer as suggested below:
 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the

Dashboard, and then touch Setup (Gear icon).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Settings.

5. Select which function you would like to restore to the original factory settings: (Select Scan)

● Copy

● Scan

● Fax

● Photo

● Network

6. Touch Continue. A message appears stating that the settings will be restored.

7. Touch Yes.

Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[peregrineguy]

Basically, your steps did resolve this.  However, you should be aware that in step 6 the choices were not "continue", allthough it was pretty obvious what to do.  Also, I had to reboot the printer, which you did not mention.  (I assume slight UI changes are made and HP Support is not informed--not world class).

HP support structure is awful.  After making the post I got an email saying "its hard to provide you the appropriate solution for this issue in community. In order to get easy and hassle free HP Technical support for you peripherals. Kindly call +1-818-660-0765"  I did call, twice.  Both times the audio was so bad (VOIP?) I had to keep asking the agent to repeat what he said.  It took some effort on my part to get him to understand my issue and then he said a technician would call me.  No one called; that is not the first time this has happened.  So to get this resolved:  I post, wait a day, told to call which I do and that person can't resolve my issue (all time consuming), told to wait for a call, which I do, but no call comes.  Wait another day and then get an email referring me back to this forum where I started in the first place.

Thank you for your help.

[Dvortex]

Hello, @peregrineguy

Thanks for the update & Glad to know that you were able to fix the issue 🙂
 

Also, the message that you received immediately after posting the query is not sent by an HP team. This could be a third-party tech support company trying to sell you false support. I have escalated the concern and hope to get this sorted out soon. 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂