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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-13-2022 05:42 AM

HP Recommended
Operating System: Chrome OS

When I go to scan on my HP Envy 5055 touch screen sends me to 123.hp.com/setup to download full software. When I go to page the instructions are to setup the printer. My printer already is setup to print to to my chrome os, but does not tell me how to scan. Where do I get this info? 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2022 03:09 AM

HP Recommended

Hi @KBgolf,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues scanning from Chrome OS. I'd like to help!

 

You cannot scan from the printer front panel to a Chromebook, follow the below steps to scan from a Chromebook using Webscan: Click here

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-
HP Community Moderator



View solution in original post

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2 REPLIES 2

‎09-21-2022 03:09 AM

HP Recommended

Hi @KBgolf,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues scanning from Chrome OS. I'd like to help!

 

You cannot scan from the printer front panel to a Chromebook, follow the below steps to scan from a Chromebook using Webscan: Click here

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-
HP Community Moderator



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‎09-24-2022 10:47 AM

HP Recommended

Hi @KBgolf,

 

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

 

Have a great day! 

Nal_NR-
HP Community Moderator



1 person found this reply helpful
Was this reply helpful? Yes No
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