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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
officejet Pro
Microsoft Windows 10 (64-bit)

I have a HP Officejet Pro 8610.  Suddenly when I try to scan I press scan, then computer.  It shows a yellow triangle that says others.  several computers are listed but not my desktop which was my default.  I cannot seem to get it listed.  I never put the others in.  I cannot get to speak with a person from HP

1 REPLY 1
HP Recommended

@Edling, Welcome to HP Support Community!

 

If you already have the full-featured printer software installed, follow the steps below-

 

1. Click on the Printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also, make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent.

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Now, try scanning!

 

If you still have issues, follow the steps from the document HP Printers - Network Scanner Connection Error (Windows).

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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