scanning issue

[strawberries1]

Hey guys, My scanner has stopped working. The computer screen reads "The scanner is currently in use. Please wait until your previous task is complete and then try scanning again." (I am not scanning anything.)

The scanner screen reads "No computer found."

All the hook ups are accurate (haven't changed a thing).

Was working a few days ago. Also a few days ago, I looked up the printer email address and am not sure if that confused some of the software somehow.

I have tried resetting.

Would appreciate any help. : ) Thank you

[atharva_gp]

@strawberries1,

Thank you for reaching out to the HP Support community!

• How is the printer connected to your PC? Wired or Wireless?
• Are you able to make a copy from the printer?

Let's try these steps:

Step 1: Restart the devices

• Turn off the WiFi Router. Wait for 60 seconds and turn it back on. (If the printer is on a network)
• Turn off the Printer. Wait for 60 seconds and turn it back on.
• Restart the PC
• Try to scan again.
• If the issue persists, proceed to the next step

Step 2: Run the HP Print and Scan Doctor

HP Print and Scan Doctor is a diagnostic utility that is used to identify printing and scanning issues automatically.

• Download HP Print and Scan Doctor from this link
• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • If your printer is not listed, turn it on and click Retry.
  • If there is a connection problem, follow the instructions in the tool.
• Click Fix Scanning and follow the on-screen instructions and complete the diagnostics
• Try to scan again

Let me know if this information helps. 

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