scanning issue

[butterfly67]

It will not scan copy from the flatbed glass after windows 10 update. Tried resetting my pc and reinstalling printer still only get a white blank sheet.

[Nal_NR]

Hi @butterfly67,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with scanning.

Use our Print and Scan Doctor app to resolve scanner issues. Click here

You may also refer to this document for further assistance.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[butterfly67]

I used the Print and Scan Doctor it kept saying I was missing the HP scan application software from my windows 10 pc. I can Scan from the HP scan app but not from the flat glass like i could before. Not sure why

[Nal_NR]

Hi @butterfly67 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!