scanning issues

[subbisan]

hp deskjet ink advantage 3830

[VikramTheGreat]

Hi @subbisan,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating scanner issues with your DeskJet Ink Advantage 3830 can be, especially when printing still works fine. Let’s troubleshoot this using steps, starting with the essentials:

1. Run HP Smart’s Diagnose & Fix

• Open the HP Smart app on your device.
• Click the 🔧 Diagnose & Fix icon.
• Let the tool detect and repair scanner-related issues automatically.

2. Verify Printer Setup

• Confirm the printer is powered on, connected, and recognized in HP Smart.
• Check that it’s on the same network or connected via USB to your computer.

3. Confirm Scanner Hardware & Settings

• Make sure the scanner lid is closed properly, and the document is placed flat on the glass.
• If using the ADF feeder, try scanning flatbed instead to check if the feeder might be faulty.

4. Update Drivers & Software

• Remove any existing HP software.
• Go to HP DeskJet Ink Advantage 3830 All-in-One Printer series | HP® Support and download the Full Feature Software and Driver Package. 
• Install it and enable scanning via the HP Scan utility included.

5. Restart Devices

• Power off the printer, unplug it for 60 seconds, then plug and turn it back on.
• Restart your computer.
• Attempt to scan again.

6. Test with the HP Printer Software (Windows)

1. Open HP Scan (installed with the Full Feature driver).
2. Choose Scan a Document or Photo → select Flatbed or Document Feeder based on your media.
3. Begin the scan and verify the output.

⚠️ Note: The HP Smart app may not always use the correct scan path. HP Scan is more reliable for document feeder scans.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat