scanning - multiple copies of single sheet using document feeder

[JMWhome]

Hi - this looks like it might be a new and growing problem. My document feeder scanner on my OfficeJet Pro 9019 has worked perfectly for the 8 months or so I have had the printer, but it has suddenly started giving multiple copies of each sheet when using the document feeder - for example, 44 scans of page 1, before it starts to scan page 2. I have done a factory reset, cleared the set up from my Mac and reinstalled it, and the problem continues. When using the scanner glass (one sheet at a time) it works fine - just one scan of each sheet. Any ideas? Is this a problem with Mac OS (using Big Sur)? I have also got a Dell XPS, and scanning using this works fine. In every case I am using HP Smart App to initiate, edit and save the scans. 

Help greatly appreciated!

[Dragon-Fur]

@JMWhome 

Good News (sort of):

Your Printer is OK.

At this writing, we are not aware of an update / fix for this issue.

The "bug"/ issue / problem, is still around.

HP is aware of the problem - it was reported last week.

For now, you'll need to use alternative methods to scan on the Mac.

For example,

Solution / suggestion contributed by @ShlomiL 

Please try scanning with HP Easy Scan and check if it may provide better results:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

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Question Resolved / Answered, Click "Accept as Solution"

[JMWhome]

Ok. Thank you. I’ll do as you suggest.

thanks again for replying. 

[Dragon-Fur · Accepted solution]

@JMWhome 

You are welcome.

Hang in there.

When there is a fix, it will perhaps take the form of a new release of the HP Smart application.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[JMWhome]

Hi

A quick update. The scanning problem was still present this morning, but I have just updated the OS to Big Sur 11.3.1 - I had an alert that an update was waiting - and the scanning problem was resolved. As I say, it might just be coincidence, but if anyone else has the same problem, it could be worth doing this. 

Thanks for the help

[Dragon-Fur]

@JMWhome 

You are welcome.

No "coincidence" , I think.  Smiling.

Regardless,

Happy Scanning.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[ShlomiL]

Hi,

Please update the HP Smart app to its latest version, this should resolve the problem:

https://support.apple.com/en-il/guide/app-store/fir9b01adda3/mac

Shlomi