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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-21-2024 03:01 PM

HP Recommended

i have laserjet MFP m277dw printer/scanner. i was having trouble printing and scanning. So i reinstalled the printer by downloading the installation software available through HP support. The reinstallation process involved connecting over the USB cable. Installation was completed and printer and scanner features are working fine over the USB cable. HOwever, now i want to be able to print and scan over the network. I have a simple home network operating through a simple router. i used the windows printer installation software and got the printer working. But now i cannot get the scanner working. what to do? one part of the problem is that HP support has a downloadable file which works via a USB cable but not by network. 

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2 REPLIES 2

‎10-21-2024 03:06 PM

HP Recommended

a few added details: i am on Windows 11 OS. I ran the HP smart doctor, but it shows error in device manager. the desktop has  a scan icon which works only with the USB cable

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‎10-22-2024 05:53 AM

HP Recommended

Hi Grantharaja 

 

This video shows you how to do it: How to switch an HP printer from a USB to a Wi-Fi connection in Windows 11 

 

Important information:
1. HP does not support this printer under Win 11, so no support.
2. reconsider your decision to switch USB to WLAN/WiFi.

 

Here is the support link to your product: https://support.hp.com/us-en/product/details/hp-color-laserjet-pro-mfp-m277-series/model/7089949

Here you can find useful information about Win10 and Win11.

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
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