scanning problem

[Dachmann]

Until very recently I was able to scan documents.  That is no longer possible because the HP scanning software may not be compatible with the maxOS 10.15 Catalina.   Is there any way of solving this problem?

[Kumar0307]

@Dachmann, Welcome to the HP Support Community!

Which app are you using to scan?

This model printer is AirPrint compatible. Let us try these steps:

Update the printer firmware

Go to Setup > Tools > Update the printer.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Note: Use Bonjour multifucntion.

6.) Try to print.

Use one of the 3 methods shown in this document to scan from your MAC - How to scan

Hope this helps! Keep me posted. 

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