scanning to office 365 issues with formatting of message from the printer

[kjordan22]

Receive the following message from Microsoft after attempting to scan to an Office 365 email address:

It appears that your email program added invalid characters (bare line feed

characters) into your message when you sent it. Try using a different email program to send your message. If the problem continues send this non-delivery report (NDR) message to your email admin for assistance.

All was working fine with the scan to email until July 19, 2022. No changes were made on the printer settings.

I am able to scan to email for email addresses that are not office 365 accounts.

Thanks,

Krity

[Elohi_NR]

Hi @kjordan22,

Welcome to the HP Support Community. 

I understand that you are experiencing difficulties in scanning to office 365. I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Elohi_NR]

Hi @kjordan22,

We reached out but never heard back. Do you still need assistance? 

Let me know if I can help. 

Thanks!