scanning was canceled from the scanner

[KKWah]

Scanner failure with message of "Scanning was canceled from the scanner".  

[Alden4]

Hi @KKWah,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When encountering a "Scanning was canceled from the scanner" message on an HP printer, there are several troubleshooting steps you can try to resolve the issue.

• Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off the printer, wait for a few minutes, and then turn it back on.
• Check Scanner Connection: Ensure that the scanner is properly connected to the printer. If it's a wireless connection, make sure the Wi-Fi signal is strong and stable.
• Update Printer Drivers: Outdated printer drivers can cause scanning issues. Check the HP website for the latest drivers compatible with your printer model and install them.
• Clear Scanner Queue: Sometimes, there might be pending scanning jobs in the queue, which can interfere with new scan requests. Clear the scanner queue by canceling any pending jobs.
• Reset Printer Settings: Resetting the printer to its default settings can sometimes resolve scanning problems. Refer to your printer's user manual for instructions on how to perform a reset.
• Check for Paper Jams or Obstructions: Paper jams or obstructions in the scanner area can prevent it from functioning properly. Open the printer and check for any paper jams or debris obstructing the scanner mechanism.
• Update Firmware: Ensure that your printer's firmware is up-to-date. HP often releases firmware updates to address various issues and improve performance.
• Check Scanner Settings: Verify that the scanner settings are configured correctly. Ensure that the scanning resolution, color mode, and other settings are appropriate for your needs.
• Test with Different Software: Try scanning using different software applications to see if the issue persists. If the problem occurs only with a specific scanning software, there might be a compatibility issue that needs to be addressed.

By following these troubleshooting steps, you should be able to address the "Scanning was canceled from the scanner" message on your HP printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support