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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-05-2017 05:55 AM

HP Recommended
Product: HP Photosmart 5510
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have the printer HP Photosmart 5510, I get an update of the Hp software.

Before that it was possible to select the scanning quality from 60 to 2400 dpi and to save the result in different formats (pdf, jpg,..) and to select different others parameters,  now the maximal resolution I can choose is only 300 dpi and also for the formats, the colors and others parameters I have only few choices .

The actual software I have is HP Smart 75.1.198.0.

How can I scan with high resolution i.e. 1200 or 2400 dpi?

 

Thanks to everybody

Roberto

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-05-2017 08:39 AM

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDFs w/OCR scans with this free scanning software - https://www.naps2.com/

Let us know.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-05-2017 08:39 AM

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDFs w/OCR scans with this free scanning software - https://www.naps2.com/

Let us know.

Was this reply helpful? Yes No

‎09-06-2017 01:50 PM

HP Recommended

Many thanks, now it works perfectly as before.

Was this reply helpful? Yes No
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