scanning

[jimc07]

My HP Envy 5530 was used on a Windows 7 computer, no issues with scanning. Had to load Windows 10, now the printer will not scan anything to my computer. Is there a fix or do I have to buy a new printer?

[sandytechy20]

@jimc07

Welcome to the HP support community.

I understand that you are getting scanning issues, I am glad to assist you.

Are you getting any error messages?

Meanwhile:-

This seems to be a driver issue, follow these steps to fix the issue:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.