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‎12-29-2022 02:00 AM - last edited on ‎12-29-2022 11:46 AM by Retired

HP Recommended
Product: printer

Hi Sir / Mdm,

The following are the details :

HP OfficeJet Pro 9020e All in One

Product no. 226Y2d

PIN : 77240387    S/N : [Personal Information Removed]

 

We are having problem with the scanner.  The colours is not the same as per our original 

documents when we do the scanning.  Please advice how to rectified.  Thank you.

 

 

Tags (1)
Category:
1 REPLY 1

‎12-29-2022 09:03 AM

HP Recommended

@lina22 

 

Welcome to the HP Community Forum.

 

Try / Consider...

 

First, ensure the printer is scanning "as best it can do" --

Known solutions, presented in the order to be considered / completed:

 

 Resolve scan quality problems on HP printers

 

Next,

Remaining issues might be corrected after the scan is completed but before the content is saved.

 

Example - HP Smart - Windows - Scan Document > Edit

HP_Smart_Win_Scan_Edit_Document_Set_1HP_Smart_Win_Scan_Edit_Document_Set_1

 

 

After Edit is selected, the options are similar for document / image scan editing.

Try edit option "Adjust"  or perhaps "Filters"

 

Example - HP Smart - Windows - Scan > Edit > Edit Options

HP_Smart_W10_Scan_Edit_Image_Set_11HP_Smart_W10_Scan_Edit_Image_Set_11

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9020e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

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