scanning

[nada911]

I cannot get my scanner to talk to my computer

[zoey7886]

@nada911, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Scanner Connectivity Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're experiencing issues with your HP Designjet Scanner not communicating with your computer, follow these steps to troubleshoot the problem:

Check Scanner Power:

• Ensure that the scanner is powered on.

Verify Cable Connections:

• Check that the FireWire cable between the scanner and the computer is inserted correctly. Sometimes, removing and reinserting the cable can resolve connectivity issues.

Ensure Proper Communication:

• You may need to use the Rescan button to re-establish communication between the scanner and the computer.

Check Network Connection:

• Make sure your scanner is correctly connected to the network if it's set up as a network device.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,