• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-02-2026 10:50 AM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Chrome OS

My HP Envy Photo 7858 message says I need to download full software and drivers to scan a document.

Where do I find that?

Category:
1 person had the same question
1 REPLY 1

‎07-04-2026 09:40 AM

HP Recommended

Hi @Vance9 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that your HP ENVY Photo 7858 displays a message saying that you need the Full Software and Drivers to scan, you'll need to install HP's full-feature software package, which includes HP Scan and the necessary scan drivers.

 

You can download it from the official HP support pages:

Installation steps

  1. Open the HP software download page using one of the links above.
  2. Select your operating system (Windows or macOS)
  3. Download the Full Feature Software and Drivers (not just the basic driver).
  4. Run the downloaded installer and follow the on-screen instructions.
  5. Restart your computer after the installation completes.
  6. Open HP Scan or HP App and try scanning again. The full software package installs the scanning components required by the printer

https://support.hp.com/us-en/drivers/hp-universal-scan-software/2101620481 Also follow the link.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->