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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-02-2026 10:50 AM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Chrome OS

My HP Envy Photo 7858 message says I need to download full software and drivers to scan a document.

Where do I find that?

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1 person had the same question
1 REPLY 1

‎07-04-2026 09:40 AM

HP Recommended

Hi @Vance9 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that your HP ENVY Photo 7858 displays a message saying that you need the Full Software and Drivers to scan, you'll need to install HP's full-feature software package, which includes HP Scan and the necessary scan drivers.

 

You can download it from the official HP support pages:

Installation steps

  1. Open the HP software download page using one of the links above.
  2. Select your operating system (Windows or macOS)
  3. Download the Full Feature Software and Drivers (not just the basic driver).
  4. Run the downloaded installer and follow the on-screen instructions.
  5. Restart your computer after the installation completes.
  6. Open HP Scan or HP App and try scanning again. The full software package installs the scanning components required by the printer

https://support.hp.com/us-en/drivers/hp-universal-scan-software/2101620481 Also follow the link.

 

Take care and have an amazing day!

I'm an HP Employee.


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