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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
printer

Hi Sir / Mdm,

The following are the details :

HP OfficeJet Pro 9020e All in One

Product no. 226Y2d

PIN : 77240387    S/N : [Personal Information Removed]

 

We are having problem with the scanner.  The colours is not the same as per our original 

documents when we do the scanning.  Please advice how to rectified.  Thank you.

 

 

1 REPLY 1
HP Recommended

@lina22 

 

Welcome to the HP Community Forum.

 

Try / Consider...

 

First, ensure the printer is scanning "as best it can do" --

Known solutions, presented in the order to be considered / completed:

 

 Resolve scan quality problems on HP printers

 

Next,

Remaining issues might be corrected after the scan is completed but before the content is saved.

 

Example - HP Smart - Windows - Scan Document > Edit

HP_Smart_Win_Scan_Edit_Document_Set_1HP_Smart_Win_Scan_Edit_Document_Set_1

 

 

After Edit is selected, the options are similar for document / image scan editing.

Try edit option "Adjust"  or perhaps "Filters"

 

Example - HP Smart - Windows - Scan > Edit > Edit Options

HP_Smart_W10_Scan_Edit_Image_Set_11HP_Smart_W10_Scan_Edit_Image_Set_11

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9020e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.