server connection error

[shravanakumar]

Greetings

I am using "HP Deskjet Ink Advantage 4515 All-in-One wireless Printer" at home. I am trying to scan a document to an e-mail and getting the following error. 

Server Connection Error: There was a problem connecting to the server. Touch Retry to connect again, or OK to exit

The retry option gives me the same error again and again. need some help if someone faced the same issue and fixed it. 

Let me know if additional details are required. Thanks in advance

[Jay_G24]

Hi @shravanakumar,

I'd like to help!

1.) Who is the Email provider?

2.) Is your Email account configured in the mail account?

3.) Is your printer connected to the Web-Services?

4.) Are you able to log in via web mail? Make sure you don’t use auto-filled password in web browser.

5.) Is there a 2-factor authentication setup?

6.) Did you recently change the password?

Meanwhile, Try and re-configure the scan to email 

Setup Scan to Email -

1.) Click Start, and then click Programs.

2.) Click HP, click the name of the printer, and then click Scan to Email Wizard.

3.) In the Outgoing Email Profiles dialog, click the New button. The Scan to Email Setup dialog opens.

4.) On the 1. Start page, enter the sender's email address in the Email Address field.

5.) In the Display Name field, enter the sender's name. This is the name that will display on the printer control panel.

6.) To require a PIN to be entered on the printer control panel before the printer can send an email, enter a 4-digit PIN in the Security PIN field, and then re-enter the PIN in the Confirm Security PIN field, and then click Next.

7.) On the 2. Authenticate page, enter the SMTP Server and Port Number.

8.) If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box.

9.) Select the Maximum Size of Email from the drop-down menu.

10.) If the SMTP server requires authentication to send an email, select the Email Log-in Authentication check box, and then enter the User ID and Password, and then click Next.

11.) On the 3. Configure page, to automatically copy the sender on email messages sent from the profile, select Include sender in all email messages sent out successfully from the printer, and then click Next.

12.) On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click the Back button to correct the error. If the settings are correct, click the Save and Test button to test the configuration.

13.) When the Congratulations message displays, click Finish to complete the configuration.

Scan to Email - 

1.) Load the document on the scanner glass according to the indicators on the printer.

2.) From the Home screen on the printer control panel, touch the Scan icon .

3.) Touch Scan to E-mail.

4.) Touch Send an E-mail.

5.) Select the From address that you want to use. This is also known as an "outgoing email profile."

6.) Touch the To button and select the address or group to which you want to send the file. Touch the Done button when finished.

7.) Touch the Subject button to add a Subject line.

8.) Touch the Next button.

The scan settings will display on the printer control panel screen.

9.) To change any of the scan settings, touch the Settings button, and then select the desired settings.

After selecting the desired settings, continue to the next step.

10.) Touch the Scan button to start the scan job.

You may also refer to this document - HP Printers - How to Scan (Windows)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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