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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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need help understanding fax set up.  i have a home phone landline service with Spectrum.  I do not have an independent fax machine.  I do not have a phone wall jack.  My phone is connected to a Spectrum E21N2V1 Docsis 3.1 eMTA Cable Modem.  How do I connect my AT & T telephone to my HP Envy Photo 7855?  I checked with HP and I should buy an RJ45 two conductor phone cable.   

4 REPLIES 4
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Hi,

Thanks for using the HP Support Community.

 

We can suggest using Mobile Fax via HP Smart app - can send out faxes only though.

This resource (example) will show how it's done:

https://www.youtube.com/watch?v=ZhAXw2zvn7o

 

If incoming faxes are a necessity, is it possible to have a dual phone splitter from Modem so that one line can go to the AT & T telephone and the other can go to the printer?

greenturtle_0-1625366099415.png

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. A tutorial on using the Mobile Fax from the HP Smart App. We
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"If incoming faxes are a necessity, is it possible to have a dual phone splitter from Modem so that one line can go to the AT & T telephone and the other can go to the printer?" 

 

Thank you for replying to my querry.  I see the image of the dual phone splitter -- what is the brand, model and name?  If HP store has it, I will buy from HP store -- if not from Amazon.  but i need the name of the splitter.

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I checxked with amazon and all that are available are for RJ11.  the HP required cable for fax setup is an rj45 2 wire cable.  Look I am spending an enourmous amount of time re. a simple fax set-up.  First of problem is that the HP Envy Photo 7855 printer that i bought in december 2021 did not come with the phone cable.  This is frustrating -- really.  Please help -- from technical support.  IU will also contact Best Buy Geek who was supposed to provide installation -- after i agreed  to pay nearly $200 for membership for a year.

Please HP -- help me properly set up my printer as I need for a lawsuit to protect my 97 plus year old mother.  Help  

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I found this splitter from Amazon.  Is this what I plug to my Spectrum E21N2V1 Docsis 3.1 eMTA Cable Modem , i.e. one standard telephone wire to my ATT telephone and the other to the HP Envy Photo 7855 printer?   Please repy asap please

Phone Splitter (Straight), RJ45 8P8C Male to 2 RJ45 8P8C Female

https://www.amazon.com/gp/product/B000I21Z4A/ref=ox_sc_act_title_1?smid=A2JSBUBRVPP4SX&psc=1

 

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