setting up scan to email hp office jet pro 8710

[s132167]

I need help setting up my scan to email 

[Sneha_01]

Hi @s132167,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Setting up the "Scan to Email" feature on your HP OfficeJet Pro 8710 can be a bit involved, but following these steps should help you configure it correctly. The process generally involves setting up your email account on the printer and configuring the scan settings.

1. Prepare Your Email Account Information

Before you begin, make sure you have the following details for your email account:

• Email Address: The email address you want to use.
• SMTP Server Address: The outgoing mail server address (e.g., smtp.gmail.com for Gmail, smtp.office365.com for Office 365).
• SMTP Port Number: The port used by the SMTP server (e.g., 587 for Gmail with TLS, 465 for Gmail with SSL).
• Username and Password: The login credentials for the email account.
• Authentication Method: Check if SSL/TLS is required.

2. Access the Printer's Web Interface

• On your printer’s control panel, go to Setup > Network > View Network Summary or Print Network Configuration to find the IP address.
• Enter the IP address into a web browser’s address bar to open the printer’s Embedded Web Server (EWS).

3. Configure Scan to Email in the EWS

• If prompted, log in using the default credentials (admin/12345678) or any custom credentials set up.
• Go to Scan > Scan to Email > Email Setup or similar.
• SMTP Server Address: Enter the SMTP server address for your email provider.
• SMTP Port Number: Enter the port number.
• SMTP Encryption: Select SSL/TLS if required.
• Email Address: Enter the email address that will be used for sending scans.
• SMTP Authentication: Enable authentication if required and enter the username and password for the email account.
• Use the Test button (if available) to check if the email settings are correct. If the test fails, recheck the settings.

4. Set Up a Default Email Address (Optional)

• In the Scan to Email settings, you may be able to set a default sender email address. Enter the email address you want to use as the sender.
• Save or apply the settings to ensure they are stored.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support