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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-25-2020 01:30 PM

HP Recommended
Operating System: macOS 10.15 Catalina

I can no longer scan to my MacBook Air since I have the latest version of Catalina.  I have attained a web-based connection.  Every time I attempt to access and enter my printer claim code Hp will not accept my log in credentials.  I have been going back and forth attempting to log to hpconnected.com.  Is there a telephone number to call Hp support?  The virtual chats really don't address the problem

Category:
1 REPLY 1

‎10-27-2020 04:59 PM

HP Recommended

@gnathicman

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted!

ECHO_LAKE
I am an HP Employee

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