• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

setup 2-sided scans on my hp office jet 6962 printer us smart printer program?

 

1 REPLY 1
HP Recommended

@Alfred120 

 

Welcome to the HP User Community.

 

Use this guide

HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

Additional Information / Examples

 

This model does not support automatic 2-sided scan

 

 Printer Specifications for HP OfficeJet Pro 6900 Printers

Scanning specifications

Review the following for the scanning specifications.
  • Image editor included
  • Integrated OCR software automatically converts scanned text to editable text
  • Scan speeds vary according to the complexity of the document
  • Automatic duplexing (two-sided scanning) from ADF, 6970 series only
  • Twain-compliant interface (Windows only)
  • Resolution: 1200 x 1200 dots per inch (dpi) dpi optical
  • Color: 24-bit color, 8-bit grayscale (256 levels of gray)
  • Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)
  • Maximum scan size from ADF:
    • 1-sided: 216 x 356 mm (8.5 x 14.0 inches)
    • 2-sided: U.S. Letter 216 x 279 mm (8.5 x 11.0 inches) or A4 210 x 297 mm (8.3 x 11.7 inches)
    • Two sided scanning is not supported for the concerned models: HP OfficeJet 6962, OfficeJet Pro 6960, 6968.

 

HP Scan (part of the Full Feature Software) and HP Smart (application) support Scan and "Add" scan page(s) to create a multiple page scan document.

 

Partial Example - HP Scan - Scanned content - Options > Crop / Add Page / Delete Page

HP_Scan_Crop_1HP_Scan_Crop_1

 

Partial Example - HP Smart - Windows - Scan > Edit / Add Page

HP_Smart_W10_Scan_Edit_Select_8HP_Smart_W10_Scan_Edit_Select_8

 

 

References / Resources

 

Full Feature Software / full driver printer software - Installation Package - Information and Download

HP OfficeJet 6960 All-in-One series Full Feature Software and Drivers 

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet 6962 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.