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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
CD2020
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Message 1 of 2
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skipping the lines

HP Recommended
hp officejet 3830 all in one
Microsoft Windows 10 (64-bit)

hi,

i am trying make a copy of some forms

But some lines are missing ...

how could i fix that?

what should i do?

help?

 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@CD2020, Welcome to HP Support Community!

 

Are you able to print fine from the computer?

 

If yes, follow the steps from the document Resolving Copy Problems

 

If no, follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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