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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-14-2024 12:25 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

I used to be able to "Scan to email" and now I am not able. I have watched over an hour of help videos and I cannot set it back up. I am using a google email address

 

Category:
3 REPLIES 3

‎08-14-2024 12:30 PM

HP Recommended

Hi @mango719 

 

verify your configuration according to the following link

Send email from a printer, scanner, or app - Google Workspace Admin Help

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎08-17-2024 09:31 PM

HP Recommended

This says Google Workspace is for businesses? "These steps are for admins who manage Google Accounts for a company, school, or other group. 

These steps seem much too complicated. Before I just typed in my email address and pushed "Scan" on my printer? I have done that for years and I don't understand why it has changed or why it is so complicated. How do I get more one-on-one help to use this feature on my printer?

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‎08-18-2024 09:12 AM

HP Recommended

That link shows you how to configure any Google email account, you have an authentication error so either you are using the wrong port in the email configuration or your internet provider does not allow you to use the authentication you are using.  remember google does not use port 25 it uses the ports indicated in the link given above.

 

Follow these steps:

 

https://youtu.be/02E9hW4ZWYg

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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