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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-21-2021 01:46 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

hello,

 

i have a problem with scanning. i scanned a few papers and at once it stopped working. it says i should go back at the beginning and check is it connected, and it says it is. but scan option still doesn't work. 

KarlaChoudhury_0-1634845239116.png

 

i tried diagnostic options and it says there is no problems: 

KarlaChoudhury_1-1634845333558.png

 

and i tried to turn it off and on multiple times.. no luck

 

 

 

 

Category:
2 people had the same question
2 REPLIES 2

‎10-21-2021 05:13 PM

HP Recommended

my HP smart says it couldn't connect to scanner but yet it prints no problem.

i uninstalled and reinstalled the software. no change.

yet yesterday it worked. What did HP change?

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‎10-27-2021 11:40 AM

HP Recommended

my HP MFP M127fn prints fine and will scan with windows scan app but will not scan with HP smart app.

HP smart says the unit is offline and can not locate.'

 

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