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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-24-2024 01:51 PM

HP Recommended

the scanner doesn't pull pages from the document feeder

Category:
1 person had the same question
5 REPLIES 5

‎02-26-2024 04:51 AM

HP Recommended

Hello @leonor1 ,
Welcome to the HP Support Community!

 

You have to change the source from flatbed to automatic feeder (ADF) in the scan software.

 

Kind Regards
Andr-1611

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‎03-04-2024 05:23 PM

HP Recommended

thanks ior that suggestion but i have done that numerous times without the feeder pulling the documents in the feeder slot. 

 

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‎03-05-2024 07:59 AM

HP Recommended

What is displayed on the printer control screen when you feed an A4 sheet into the ADF?

 

Ohj ... what is the printer name?

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‎03-05-2024 09:11 AM

HP Recommended

Seems as though it appears to now be working. Perhaps the scan I was trying to feed had a corner folded????

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‎03-05-2024 11:37 AM

HP Recommended

Or you have not pushed the sheet far enough into the ADF. Because the display shows that there is now a document in the ADF.

Have fun with your scanner.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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